Refund policy

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must meet the conditions described below. Return requests submitted after the 30-day period may not be accepted.

Return Conditions

To qualify for a return, the product should:

  • Be unused and in its original condition.

  • Be free from stains, odors, damage, or signs of use.

  • Include the original packaging, accessories, hardware, manuals, and other included materials whenever possible.

  • Be returned with the original order information or proof of purchase.

For furniture products, customers are responsible for taking reasonable care of the item while it is in their possession. Items that have been assembled, modified, damaged, or used beyond normal inspection may not qualify for a return.

Furniture Returns

Because sofas, beds, chairs, and other furniture can be large or heavy, customers should contact us before arranging a return.

Do not ship large furniture items back to us without receiving return instructions first.

Depending on the product and reason for return, we may provide specific return instructions or arrange an appropriate return method.

Damaged or Defective Items

If your order arrives damaged, defective, or with missing or incorrect parts, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the product and any damage.

  • Photos of the packaging when relevant.

After reviewing the information, we may offer a replacement, replacement parts, repair solution, refund, or another appropriate resolution depending on the circumstances.

Wrong Item Received

If you receive an item that is different from what you ordered, please contact us promptly with your order number and photos of the item received.

We will review the issue and provide instructions for returning the incorrect item if necessary.

Change of Mind

If you simply change your mind about a purchase, you may request a return within the 30-day return period, provided the item meets our return conditions.

Unless the return is due to an error on our part, a defective product, or damage that occurred during shipping, the customer may be responsible for return shipping costs.

Original shipping charges, if applicable, may not be refundable.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been used, damaged, stained, or altered.

  • Items returned without required components or accessories.

  • Products damaged after delivery due to improper handling, assembly, or use.

  • Items returned after the 30-day return period.

  • Clearance or final-sale items when specifically identified as non-returnable.

Additional restrictions may apply to certain products and will be indicated on the relevant product page when applicable.

How to Request a Return

Before returning an item, please contact us with:

  • Your full name.

  • Order number.

  • Product name.

  • Reason for the return.

  • Photos or other supporting information when applicable.

Please wait for our return instructions before sending the product back.

Refunds

Once we receive and inspect the returned product, we will determine whether it qualifies for a refund.

If your return is approved, the applicable refund will be issued to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution. It may take several business days for the refund to appear in your account after it has been processed.

Return Shipping Costs

If the return is caused by a defective, damaged, incorrect, or otherwise incorrectly fulfilled item, Savornest will review the situation and may cover reasonable return shipping costs.

For returns due to personal preference, change of mind, incorrect product selection, or other reasons unrelated to a product defect or fulfillment error, the customer may be responsible for return shipping costs.

Exchanges

If you would like to exchange an item for another product, size, color, or variation, please contact us first.

Depending on product availability and the circumstances of the request, we may provide an exchange or recommend returning the original item and placing a new order.

Cancellation Requests

If you need to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before the order has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the standard return process may apply.

Contact Us

If you have any questions about returns or refunds, please contact Savornest:

Website: savornest.us
Phone: +1 (562) 217-7098
Address: 2545 Brennen Way, Fullerton, CA 92835-4218, United States

Please include your order number when contacting us so that we can assist you more efficiently.